When we say 'community boozer' this place really nails it.
The vision of the “Save the Packhorse” project was to re-establish the Packhorse pub as a community-owned, commercially-viable, social amenity that we can all enjoy and be proud of.
The Packhorse Community Pub has the following values at its heart:
(1) Guest Driven Everything we do is based on exceeding our guests’ expectations. We succeed when we deliver moments of service that go above and beyond what is expected. Being guest driven means seeking to, consistently, provide an effective, fast and personalised service.
(2) Sense of Humour Our guests do not come to the Packhorse to receive earnest, formal, high service; rather, we seek to be famous for putting a smile on our visitors’ faces. We look to recruit staff who fit this vibe: that is personable staff who take their hospitality profession very seriously but not themselves!
(3) Attention to detail Aligned with the first value, is our attention to detail: the little things, the minor aspects of service that many others forget or can’t be bothered to attend to. People don’t come to spend their money just to eat and drink; they spend their money to experience atmosphere, service, performance and ambiance and to feel special. We aim to “wow” our guests and this requires us to stay on top of all the “little things”. When we do so our guests tell others and return time and time again.
(4) One Team The Packhorse brand and story is far bigger than any single member of the team – regardless of position. There is no room for egos in our business. Rather, we seek to serve as “one team” with everyone playing an equally important part – from the Board Directors, to the General Manager, to the Head Chef to front-of-house to kitchen support. We all “live or die” together in terms of whether we succeed in establishing the Packhorse as a premier destination. If we are not serving a guest, we aim to serve a colleague who is.
